Widerrufsrecht

Returns and refunds policy

Last updated: 2 September 2026

At VYRO, we want you to be happy with your purchase. If you would like to return a product, you can request a return within 30 days of receiving your order, provided the conditions below are met.

Return conditions

Products must:

• Be unused and unwashed.
• Be in perfect condition.
• Keep their original tags.
• Include the original packaging, where applicable.
• Show no stains, damage, odours or signs of use.

Products that have been used, washed, damaged or modified by the customer may not be accepted for return.

Return costs

Unless the product is defective, incorrect or was damaged during shipping, return shipping costs are paid by the customer.

For orders shipped to European Union countries, we will inform the customer of return costs where applicable, in accordance with the applicable regulations.

Refunds

Once we receive the product and confirm that it meets our return conditions, we will process the refund to the payment method used for the purchase.

For customers in the European Union, refunds are made in accordance with the rules that apply to the right of withdrawal. In general, the seller must refund the amount within 14 days of being notified of the withdrawal, although it may wait until it has received the product or proof that it has been sent back.

Defective or incorrect products

If you receive a product that is defective, damaged or different from what you ordered, contact us at vyroclients@gmail.com and include:

• Order number.
• Product name.
• Description of the problem.
• Photos of the product, if needed.

In these cases, we will find a solution in accordance with the applicable law.

International returns

Orders placed from outside Switzerland may be subject to taxes, duties, import charges or other local costs. These costs may vary depending on the destination country and the circumstances of the order.

The customer is responsible for any costs they are legally required to bear in their country.

Important

This policy applies to our international sales, but it does not limit any mandatory legal rights that consumers may have under the laws of their country.

In Switzerland, a general right to return a product because you changed your mind is not required by law; the seller may offer it voluntarily. In the EU, by contrast, there is normally a 14-day right of withdrawal for online purchases.